Documents

Here you will find many instructional guides and other documents. Clicking the name of the document will give you the option to view or download it.

Instructional Documents

Service Guides

SMS Instructions - A printable, one page instruction sheet on how to send and receive SMS messages via your email.

Fax Instructions - A printable, one page instruction sheet on how to send and receive Faxed documents via your email.

Voicemail Quick Guide (Commercial) - This is a printable, one page instructional sheet regarding how to check your voicemail.

Voicemail Quick Guide (Residential) - This is a printable, one page instructional sheet regarding how to check your voicemail.

Equipment Guides

Polycom Quick Guide - A printable, one page instructional guide for using your Polycom brand phone.

Polycom Detailed Guide - This is a detailed instructional booklet for your Polycom brand phone.

Aastra Settings Guide - This guide will show you how to see the status and adjust the 'softkeys' on your Aastra brand phone.

Wireless Headset Recommendation Guide - While we do not sell wireless headsets directly, here you will find a printable list of our best recommendations.

Billing Documents

ACH Authorization Form - If you would like us to debit your checking account directly to receive payment, we will need a copy of this authorization form on file. It is fillable and can emailed to us at cs@tickets.jivetel.com.

Credit Card Authorization Form - Similar to above, this form gives us authorization to charge your credit card. It is fillable and can emailed to us at cs@tickets.jivetel.com.

'International Plan' Included Destinations - IF you have purchased the international/world calling plan from us, this is a list of destinations that are INCLUDED with the plan. All locations are for land line based numbers only, unless otherwise indicated.

International Rates (Residential) - This is a price guide for locations around the world when called by our residential customers. The 'Rate' given is the price per minute. Please be aware that this list is for ALL locations, including ones that may already be included in your plan!

International Rates (Commercial) - This is a price guide for locations around the world when called by our commercial/business customers. The 'Rate' given is the price per minute and must be rounded to the nearest whole cent. (i.e., 0.1834157 is $0.18 cents; 0.05664 is $0.06 cents; 1.419034 is $1.42) Please be aware that this list is for ALL locations, including ones that may already be included in your plan!